We aim to be as accommodating as possible with cancellations, so please get in touch as soon as possible if you change your mind on an order. Our Formal Policy is outlined below.
Cancellation of Furniture Orders
If you wish to cancel an order you may do so by emailing firstname.lastname@example.org within 7 days. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 70% of the value of the order plus any other delivery or collection fee incurred. Please contact our customer services team by email, who will be happy to advise you on the process.
ReturnsPlease note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers and personalised item can only be returned or exchanged if faulty.